Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.

Zenith is seeking a Senior IT Business Systems Analyst to join our team in a client-facing capacity, providing dedicated IT administration and application support services to one of our key business partners in the insurance industry. This role will serve as an embedded technical resource, supporting the partner's Policy, Claims, and Billing systems through application administration, vendor liaison, and project oversight. The ideal candidate brings senior-level expertise in business systems analysis and a collaborative approach to delivering technology solutions on behalf of Zenith. 

 

Additionally, this partner is in Concord, New Hampshire. Ideally a remote candidate in the New Hampshire area that could go into the office periodically would be ideal, but we are open to remote or hybrid in either PA or NC. 

 

The Sr. IT Business Systems Analyst must elicit, analyze and synthesize information to in order to define and validate solutions that meet business needs, goals and objectives.  The Sr. IT Business Systems Analyst is responsible for completing analysis by performing various techniques with stakeholders.  The Sr. IT Business Systems Analyst must be capable of specifying and communicating requirements and recommended solutions that enable the organization to achieve its goals.

 

• Analyze business needs and opportunities on complex business problems to drill into what is needed and why.
• Ensure that the business and system requirements clearly describe the business need and the system capabilities required to fulfill the business need.
• Document business and system requirements that describe the business need and what the system needs to do.
• Demonstrate creativity and flexibility in the identification of options for addressing complex business problems.
• Partners with business areas across delivery teams to ensure that new business requirements support and will improve their business.
• Utilize all aspects of established methods and techniques (including intermediate to complex interviewing and questioning, facilitation of requirement elicitation, process modeling, business scenarios, use cases, gap analysis, logical data models, leading in JAD sessions/analysis swarming) used to complete business and system requirements analysis.
• Perform data analysis investigation by querying application data using inner joins, outer joins and basic aggregations.
• Partners with development to create functional designs for elements of significant risk and complexity.
• Create mock ups for early validation with the customer, incorporating user experience.
• Validate that design fulfills the business needs.
• Translates complex business problems and create simplified communications that provides clarity, direction and ability to make decisions if needed.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties/projects as assigned.

• High School Diploma or equivalent combination of training/experience required
• Bachelor’s Degree or equivalent combination of training/experience required

• 5+ years experience in Business Systems Analysis required

• Strong analytical and problem solving skills.
• Advanced understanding / demonstration of Analysis process and tools.
• Demonstrates ability to negotiate options, resolve conflicts and influence others on complex topics.
• Advanced written communication that is in terms consistent with the varied audiences.
• Demonstrates advanced presentation skills.
• Proficiency with MS Office applications.
• Prior experience with SharePoint, Jira, SQL Developer and Visio desired.
• Basic database querying skills.
• Excellent written and verbal communication skills.
• Team player, self-starter, motivated, and multi- task oriented.
• Ability to prioritize work requirements.

The expected salary range for this position is $85,000 - $100,000. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

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